📡Telecom & Technology
Ensuring Connectivity and Customer Growth
In a rapidly digitizing world, telecom operators must balance network reliability with growth initiatives. Our AI solutions enhance network uptime, automate service workflows, and enable personalized customer offers, helping providers reduce operational costs and increase customer lifetime value while accelerating digital transformation.
Why Cygnus Analytics is the trusted partner for telecoms to predict churn, enhance service quality, and monetize data-driven opportunities:
Network Reliability
We harness advanced AI and analytics for proactive network health monitoring, anomaly detection, and self-healing capabilities. Our solutions enable telecom operators to predict and resolve issues before they impact users—safeguarding uptime, reducing maintenance costs, and ensuring a superior customer experience.
Upsell
Unlock new revenue through AI-driven insights for product recommendations and personalized service offers. By understanding customer behavior and real-time usage, we empower telecoms to target upsell opportunities, increasing average revenue per user with tailored solutions.
CLV Growth
Boost Customer Lifetime Value (CLV) by deploying AI to personalize engagements, optimize retention strategies, and identify high-value segments. Our models guide precise interventions—ranging from loyalty programs to next-best-action offers—for long-term customer loyalty and value.
BEST OF BREED TECHNOLOGY
Use Cases
Trouble Ticket Triaging
Automate issue categorization and resolution with AI-powered ticket routing and diagnostics. Our platform quickly identifies root causes, assigns tickets to the right teams, and often resolves routine inquiries via chatbots, slashing support costs and improving customer experience.
Predictive Maintenance
Advance from reactive to predictive operations by using AI to forecast equipment failures and network degradations. We help schedule preventative actions, reducing unplanned outages, optimizing field service, and ultimately minimizing downtime.
CLV-Based Offers
Leverage real-time analytics to deliver offers and products matched to a customer’s lifetime value and future potential. Our solutions dynamically segment subscribers, ensuring marketing and retention resources are focused where they make the highest impact.
Proof of Impact
AI-powered self-service and intelligent ticketing deflect a significant share of support calls from contact centers to digital and automated channels, reducing operational load and improving resolution speed.
Predictive maintenance and remote diagnostics preemptively resolve network and device issues, minimizing the need for on-site technician visits and lowering field service costs.
Targeted upselling driven by customer insights leads to higher adoption rates for new services, maximizing per-user revenue and increasing overall product penetration.